FAQs
RESERVATIONS
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We recommend booking as early as possible to ensure availability, especially since we only accept one event per day. This allows us to give each client our full attention and ensure timely delivery, setup, and pickup. Ideally, booking 1–2 months in advance is best — but the earlier, the better!
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To reserve items, please fill out our inquiry form located under the “Contact” tab on our website. Be sure to list the pieces you're interested in. Once we confirm availability for your event date and selected items, we’ll send you a proposal to review and approve.
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A proposal (quote) does not guarantee the availability of any items until a 50% non-refundable retainer payment is received.
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A 50% non-refundable retainer deposit and a signed client agreement is required to reserve your items. Final payment (remaining 50%) is processed 5 days before your event.
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As part of our agreement letter, the 50% non-refundable retainer fee fairly compensates Bohemian Basement Rentals for committing to provide services, rental items, and turning down other potential projects/clients.
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We currently accept cash, check or digital payments such as Venmo and Zelle.
CHANGES & CANCELLATIONS
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Absolutely! You can make changes to your order up to 3 weeks before your event date. Any updates will be reflected in a revised proposal, which will require your review and signature for approval.
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If your event is cancelled, the 50% non-refundable retainer fee for reserved items will be forfeited. If we are notified of the event cancellation more than 5 days before the event, the remaining 50% of your deposit will not be applied toward the final balance. However, if the cancellation occurs within 5 days of the scheduled event date, no refunds will be issued, and you will be responsible for 100% of the rental agreement total.
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We will do our best to help you navigate through any rescheduling! If your event is postponed, please call or send us an email. The 50% non-refundable retainer fee paid at time of reservation will still apply for postponed events, the remaining 50% will be rescheduled to be paid 5 days prior to your new event date. If your event location changes, please know the delivery fee may change as it will need to be recalculated.
DELIVERIES & WILL-CALL
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We deliver anywhere within Metropolitan Seattle and the Greater Seattle Area.
Please note, if we need to deliver and pick up under special venue circumstances (ex. stairs, elevators, ferry), this will be calculated in your quote. -
There is a $50 order minimum on all delivery orders.
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Yes, will-call is available for smaller items only. Small items may include rugs, pillows, and other decor items. Because our inventory is mostly made up of large one-of-a-kind pieces, we deliver those ourselves to ensure they are safely transported.
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Our rental rates are determined "per event", we consider this to be a maximum of 24 hours for each item. Typically, delivery and pick up are scheduled on the same day.
RENTAL CARE
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Most rentals should be okay to be set outside, however, not under inclement weather (harsh wind, rain, snow).
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No